1. Use the Internet to research articles on process improvement and problem solving tools. Select one business project that used one of the tools discussed in the textbook (e.g., graphics tools, knowledge-based tools, etc). Evaluate level of the efficiency and effectiveness of the utilization of the tool within the project that you selected. Make sure the company or project is outlined.
2. Among the tools (e.g., graphics tools, knowledge-based tools, etc.) that the author discussed in the textbook, determine the type of tool that you would use for process improvement framework. Next, determine the type of tool you would use for problem solving framework. Justify your response.
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